Support Policy

Last Updated: September 2026

At EcomDady, we are committed to providing reliable support to our customers for orders, products and general website-related queries.

This Support Policy explains how customers can contact us and what type of assistance we provide.

1. Customer Support

Customers can contact EcomDady for assistance regarding:

• Orders

• Product information

• Product availability

• Bulk orders

• Order status

• Delivery-related queries

• Damaged or incorrect products

• Returns and replacements

• Payment-related queries

• General website assistance

2. Contacting Support

For support, customers can contact us using the contact details provided below:

EcomDady

Shop No. 41, 1st Floor, Akshar Complex,
Near Udhana Railway Station, Udhana,
Surat, Gujarat – 394210, India

Phone: +91 9358098828 / +91 9351555961

Website: ecomdady.com

3. Order Support

When contacting us regarding an order, customers should provide relevant information such as:

• Order number

• Customer name

• Registered phone number or email address

• Product name or product code

• Description of the issue

Providing accurate information helps us process support requests more efficiently.

4. Bulk Order Support

EcomDady primarily provides products for bulk orders.

Customers interested in bulk purchases can contact our support team for information regarding:

• Product availability

• Product designs

• Quantities

• Pricing

• Product codes

• Order requirements

Bulk order terms may vary depending on the products and quantities requested.

5. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact EcomDady as soon as possible.

To help us investigate the issue, you may be asked to provide:

• Order details

• Photographs of the package

• Photographs or videos of the product

• Details explaining the issue

The request will be reviewed according to our Return Policy.

6. Response Time

We aim to respond to customer support requests as soon as reasonably possible.

Response times may vary depending on:

• The nature of the request

• Order complexity

• Required verification

• Product or delivery investigation

• Third-party service providers

A support request may require additional time where information must be obtained from a courier, payment provider or seller.

7. Support Limitations

Our support team can assist with matters related to EcomDady products, orders and services.

We may not be able to provide support for third-party products, websites, payment services, courier systems or services that are outside EcomDady's control.

8. Seller Support

Sellers using EcomDady may contact us regarding seller accounts, product listings, orders and other seller-related matters.

Seller requests may require additional verification or documentation.

9. Customer Responsibilities

Customers are responsible for providing accurate information when contacting support.

Customers should not provide unnecessary sensitive information when submitting a support request.

10. Abuse of Support Services

EcomDady does not tolerate fraudulent, abusive, threatening or inappropriate use of customer support services.

We reserve the right to restrict support access where there is evidence of repeated abuse, fraudulent activity or misuse of our support channels.

11. Policy Changes

EcomDady may update this Support Policy from time to time.

Any changes will be published on this page with an updated Last Updated date.

12. Contact Us

For assistance, please contact:

EcomDady

Shop No. 41, 1st Floor, Akshar Complex,
Near Udhana Railway Station, Udhana,
Surat, Gujarat – 394210, India

Phone: +91 9358098828 / +91 9351555961

Website: ecomdady.com