Return Policy

Last Updated: September 2026

At EcomDady, we want our customers to receive their orders in good condition and as described on ecomdady.com. This Return Policy explains when products may be returned or replaced and how to request a return.

1. Eligibility for Returns

A product may be eligible for return or replacement if:

• The wrong product was delivered.

• The product received is damaged.

• The product is defective.

• The product does not match the confirmed order.

• The product has a significant issue that was not disclosed in the product description.

Return eligibility is subject to verification by EcomDady.

2. Products Not Eligible for Return

The following products may not be eligible for return or replacement:

• Products that have been used or damaged by the customer.

• Products altered or modified after delivery.

• Customized or personalized products.

• Products damaged due to improper handling or storage by the customer.

• Products returned without the required information or evidence.

• Products for which the applicable return period has expired.

3. Damaged Products

Customers should inspect their package and products immediately after delivery.

If the product is damaged, please contact EcomDady as soon as possible and provide:

• Order number

• Customer name

• Contact number

• Photographs of the package

• Photographs or video of the damaged product

• Description of the issue

The provided information may be reviewed before a return, replacement or refund is approved.

4. Wrong Product

If you receive a product that is different from the product you ordered, contact us with your order details and photographs/videos of the received product.

After verification, EcomDady may arrange an appropriate resolution, which may include replacement or refund depending on the circumstances.

5. Return Process

To request a return, contact EcomDady through our available support channels with your order details.

Our team may review the request and provide further instructions regarding the return.

Customers should not send products back without receiving return instructions from EcomDady.

6. Return Shipping

Where the return is approved because of an error attributable to EcomDady, such as delivery of an incorrect or damaged product, the applicable return shipping arrangement will be communicated to the customer.

For other approved returns, shipping responsibility may depend on the circumstances of the order.

7. Refunds

If a refund is approved, the refund amount and method will depend on the specific circumstances of the order.

Refunds may be processed after the returned product has been received and inspected, where applicable.

The time required for the refund to appear in the customer's account may depend on the payment method or payment service provider.

8. Replacement

Where a replacement is approved, EcomDady may provide a replacement product subject to product availability.

If the same product is unavailable, EcomDady may communicate an alternative resolution with the customer.

9. Customized Products

Customized or personalized products are generally not eligible for return or replacement unless the product is defective, damaged, incorrect or otherwise covered by an applicable consumer protection requirement.

Customers are responsible for checking all information provided for customization before order confirmation.

10. Bulk Orders

EcomDady primarily offers products for bulk orders.

For bulk orders, return, replacement and refund conditions may be separately agreed upon before the order is confirmed.

Customers should verify the product, quantity, design and specifications before confirming a bulk order.

11. Cancellation

Order cancellation may not be possible once an order has been processed, packed, customized or dispatched.

For bulk or customized orders, cancellation conditions may be communicated separately before order confirmation.

12. Fraudulent or Abusive Returns

EcomDady reserves the right to reject return requests where there is evidence of fraudulent, abusive or repeated misuse of the return process.

13. Policy Changes

EcomDady may update this Return Policy from time to time.

Any changes will be published on this page with an updated Last Updated date.

14. Contact Us

For return or replacement requests, please contact:

EcomDady

Shop No. 41, 1st Floor, Akshar Complex,
Near Udhana Railway Station, Udhana,
Surat, Gujarat – 394210, India

Phone: +91 9358098828 / +91 9351555961

Website: ecomdady.com